Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Is it possible that if I select “Closed”, the resolution is then automatically “Closed”? Because now I have double work: A closed ticket, I still have to assign the resolution “Closed”.
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i want o add a customer to a project but i cant find the "customer - organization" icon in the sidebar, this happened after the new version.
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I want to end my trial of Service Management early. The project has been deleted, but when I cancel my subscription, an error occurs. There are no additional error messages. Please cancel my subscrip...
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We would like to set up an automation that reminds customers about their tickets in 'Waiting for Customer' status. We would like to send a message when the is in 'Waiting for Customer' status f...
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Can we have multiple emails ids for receiving multiple issues? Once issue is received, can we automate things so that it gets assigned to the respective assignee?
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Hi everyone 👋 I'm running into an issue with the way asset object search works in the Jira Service Management Customer Portal when using a field based on Assets. The problem is: search results are...
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Hello everyone, I am wondering if there is a way (Or setting) that I can edit where, when a user creates a new object under Assets > Schemas, and adds in the Supplier, the Supplier information ca...
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I am trying to do CSV export of all fields from Jira Server/DC instance of Jira and will import to cloud instance of Jira but not getting attachments, so is there any specific process/procedure to ge...
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i am using atlassian python api for my software developement for jira integrations in free trial iam able to list projects,issues and create issue and couldnt do any more further like ...
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Hi all, I think I'm misunderstanding the permissions set. So basically I have a ticket made with 1 account, I then added my other account as "Share with" who is a customer but thats it to the ticke...
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I am trying to edit the work flow for one of our project where i have been assigned the correct permissions: However, when i go to the workflow there is no option to edit it: ...
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There is a good chance that if you are reading this you have installed the Lansweeper Jira Service Management Assets integration app and watched your asset schema quickly populate thousand of devices...
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I am working with a new feature of JSM (Playbook) and are working on to fully automate the P1 incident handling process within JSM. So far I've created two automation rule for play book; 1st: An aut...
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Hello team! I've been working on setting up a help desk and configuring automations for different priority levels. I’ve noticed that each SLA runs based on the work item's priority is working. Howeve...
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I am trying to filter Alerts using API integration using my query and and list the alerts which appeared only in the last hour. I am using the below code but it is not filtering based on the "crea...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi all, I am a new Jira admin and setting it up for my company. though I am setting the status of my tickets to Done, it still stays in open queue. in the queue setting it is filtered by Resolution...
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Hello, i inserted this query project IN (MNYCO, MBYDB, MPD, MPDTTPI, MPSR) AND updated <= -30d if i run it in the automation it shows this: (project in (10284)) AND (project IN (MNYCO, MBYD...
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Hi Team, I hope you're doing well. I am currently unable to find the Global Time Tracking option in my JIRA settings, which is preventing me from effectively tracking my developers' working hours a...
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I'm trying to improve the audit log readability for various automations and was wondering if there is a way to add values to the audit log with a line break to make large blocks of text more readable...
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In one of my JSM templates, I have the "multiple users" field present in my Form. When my end users attempt to use this field and create a ticket, the "multiple users" field does not show any values ...
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I use Jira Service Management at the company, and we’re working on a service catalog using the Jira.
I use Jira Service Management at the company, and we’re working on a service catalog using the Jira.Currently, we have the following items in English based on our analysis, and we would like to chang...
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I've been having an issue with getting an automation to consistently set a field on an Asset object record. I've looked over many posts here, checked documentation, etc. but for some reason I still c...
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Working with Jira 9.12.22 / JSM 5.12.22 Data Center How can I view the list of watchers of an object in Assets? In Assets there is a button to Start/Stop Watching an object. I can click that and ...
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Hello everyone, I'm struggling with getting reports to work in Service Management module. I'd like to pull a custom report 'SLA met vs breached' but all I can see is message 'There are no series in...
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Today we started facing a challenge. We have integration in place so that a service request gets created automatically once someone sends an email on a specific email address. Afterwards, if someone ...
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