Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I am trying to filter Alerts using API integration using my query and and list the alerts which appeared only in the last hour. I am using the below code but it is not filtering based on the "crea...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi all, I am a new Jira admin and setting it up for my company. though I am setting the status of my tickets to Done, it still stays in open queue. in the queue setting it is filtered by Resolution...
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Hello, i inserted this query project IN (MNYCO, MBYDB, MPD, MPDTTPI, MPSR) AND updated <= -30d if i run it in the automation it shows this: (project in (10284)) AND (project IN (MNYCO, MBYD...
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Hi Team, I hope you're doing well. I am currently unable to find the Global Time Tracking option in my JIRA settings, which is preventing me from effectively tracking my developers' working hours a...
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I'm trying to improve the audit log readability for various automations and was wondering if there is a way to add values to the audit log with a line break to make large blocks of text more readable...
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In one of my JSM templates, I have the "multiple users" field present in my Form. When my end users attempt to use this field and create a ticket, the "multiple users" field does not show any values ...
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I use Jira Service Management at the company, and we’re working on a service catalog using the Jira.
I use Jira Service Management at the company, and we’re working on a service catalog using the Jira.Currently, we have the following items in English based on our analysis, and we would like to chang...
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I've been having an issue with getting an automation to consistently set a field on an Asset object record. I've looked over many posts here, checked documentation, etc. but for some reason I still c...
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Working with Jira 9.12.22 / JSM 5.12.22 Data Center How can I view the list of watchers of an object in Assets? In Assets there is a button to Start/Stop Watching an object. I can click that and ...
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Hello everyone, I'm struggling with getting reports to work in Service Management module. I'd like to pull a custom report 'SLA met vs breached' but all I can see is message 'There are no series in...
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Today we started facing a challenge. We have integration in place so that a service request gets created automatically once someone sends an email on a specific email address. Afterwards, if someone ...
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Hello Everyone, I am trying to setup an automation to restart an Azure Resource from inside Jira. While in the past I've made it work now it is unable to retrieve the list of Azure Subscriptions alw...
- Question
- cloud
- jira-cloud
- jira-service-management-cloud
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...ntegrationName": "SRE-prometheus", "priority": "P4", "responders": [ { "id": "xxx", "type": "team" } ], "actions": [], "seen": true }, ... The field extraProperties is included only if I q...
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The project is deployed locally . I can't index
- Question
- jira-service-management
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Hello All, Could anyone share the advantage between these 2 options? Sending the Team A alert notification copy to Team B. 1) Routing Rules -> Escalation Policies 2) Add Policies -> Add the...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi Team, In our JSM Instance 1.when a user is commenting on resolved ticket there is a new ticket is creating how can we stop this 2.Error notifications are creating new tickets 3.If some...
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...cale? 2. Has anyone successfully used the single-project + Organizations approach for true multi-tenancy? 3. Are there gotchas with client data isolation in the single-project model that we should k...
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Причина Referer URL: http://192.168.69.2:8080/browse/M125-168 Stacktrace com.atlassian.jira.index.IndexingFailureException: Indexing completed with 1 errors com.atlassian.jira.index....
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What I want to achieve: create an automation rule that adds a comment to tickets that are stuck in the "Review" status for 10 days if there is no update for 10 days after the above, change the sta...
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Hi I notice that HiBob and Jira Service Management Assets today does not have any ready integration solution. So I'm asking that have anybody allready made solution to get from HiBob Employees data ...
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Hi everyone, is there any possibility to remove this function? Our user don't like that they must confirm the pickup. Thanks Best Regards When a user picks up the call, Opsgeni...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi all! We are starting a new JSM project for a client and were working under the assumption that only one Confluence space can be set up per project. Turns out, you can link more than o...
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Hi Braintrust. My org is using JSM Standard. I want to be able to enable integration with Autotask which is used by one of our vendors. I have read many articles and they appear to offer cont...
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Working with Jira Data Center 9.12.22 (JSM 5.12.22). We have recently converted ~1800 JSM Issues to Asset Objects. The last thing I'm trying to figure out is how to take the Watchers of the issue...
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We are new to JSM. We are still configuring our instance. We would like to know how to manually backup an instance and enact a restore if we have something go wrong. Is this possible and if so, how...
- Question
- jira-service-desk
- new-to-jsm
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